PRIVACY POLICY

本プライバシーポリシーは日本語で作成されたものを原本とし、その英訳は参考用として作成されています。日本語版と英語版の内容に相違や矛盾が生じた場合には、日本語版の内容が優先されます。

This Privacy Policy was originally written in Japanese, and the English translation has been prepared for reference purposes. In the event of any discrepancies or inconsistencies between the Japanese and English versions, the Japanese version shall take precedence.

●Japanese Version

https://komari.co.jp/privacypolicy/

Komari Co., Ltd. (hereinafter referred to as “our company”) aims to be a company that can widely contribute to society through web site production, product sales (mail order and store sales of festival and gift-related products), wedding promotions, English conversation school operation, etc.. In providing our products and services, we have established the following privacy policy. All employees strongly recognize the importance of protecting personal information and comply with laws and regulations regarding the handling of personal information, guidelines established by the country, and other norms. We strive to handle all personal information appropriately.

Regarding personal information:

Personal information herein refers to information that can identify a specific individual, such as name, date of birth, telephone number, email address, or other description (any matter written or recorded in a document, drawing, or electromagnetic record, or expressed using voice, movement, or other methods), and can be easily collated with other information to identify a specific individual.

Acquisition of personal Information

Our company may ask you for personal information such as your name, date of birth, address, telephone number, and email address when you purchase products or use our services. Our company may also take photos and videos that our company requires to provide our services.

In addition, we may obtain transaction records containing your personal information and payment information between you and our business partners (including, but not limited to, e-commerce site operators, payment providers, information providers, ad delivery destinations; hereinafter referred to as “business partners”).

Additionally, when you use our company services, those of our partners, or browse pages, we may collect information about you, such as view history of pages and advertisements, search keywords, date and time of use, and usage method (hereinafter referred to as "history information"). Our company may also collect information about your usage environment (including the communication status of the communication terminal and various setting information when using said terminal), IP address and the name of the assigned organization, cookie information, location information, individual identification information of the terminal, etc. (hereinafter referred to as "characteristic information").

We may also collect personal information such as name, date of birth, address, telephone number, and email address from applicants during recruitment activities.

About characteristic information including cookie information

Cookies are a mechanism for recording temporary information on the browser of the customer visiting our website. The information recorded is called cookie information. By obtaining this cookie information, it will be possible to identify your browser the next time you visit our site.

Regarding characteristic information, including cookie information; it is possible to decline cookies through your browser settings. However, services that rely on cookie information may not function as intended should cookies be declined.

Purposes of using personal information

Our company uses personal information for the following purposes:

To produce and deliver products, provide services, etc.
To carry out after-sales services such as product repairs.
To respond to and answer customer inquiries and provide information to customers (direct mail, e-mail newsletters, etc.).
To improve the quality of products and services.
To manage and process sales.
For personal information obtained during recruiting activities, they will be used to confirm your career history and motivation for applying, as well as for information sessions, interviews, employment exams, and notification of acceptance or rejection.
For other purposes incidental to the above-mentioned purposes of use.

In addition, we may process the collected information into formats that do not allow for the identification of individual users, and use it for the collection of sales data or other data analyses.

Our company will take all necessary measures, such as maintaining a personal information management system, to ensure personal information is not used for anything other than the reasons mentioned above.

Regarding handling of historical information, characteristic information, etc.

Our company analyzes historical information and characteristic information and uses it for the following purposes:

To inform you of our company’s and partners’ services and events, etc..
To display advertisements related to our services.
To investigate the usage status of our services, improve our services, and develop new services.

Provision of personal information to third parties

We will not provide or disclose personal information to third parties without consent, except in the following cases:

When disclosure of information is requested by a national agency etc. based on laws and regulations.
When it is necessary for the protection of a person's life, body or property, and it is difficult to obtain the individual's consent.
When providing and disclosing your personal information to business partners, outsourced companies, etc. to the extent necessary to provide the products and services requested by the customer.
When providing history information and characteristic information to an external access analysis service.
When personal information is provided as a result of business succession due to merger or other reasons.

Management of personal information and data processing

Our company employs strict security measures to store and manage customers’ personal information, such as maintaining security systems and establishing management frameworks, in order to prevent unauthorized access, loss, damage, falsification, or leakage of personal information by third parties. In particular, regarding the handling of personal information when it is processed by computer, all transfers utilize a strong, efficient encryption method regardless of whether it is portable or not. This is employed both when recorded on an electronic medium such as a hard disk or transmitted by direct communication between devices.

About the use of reCAPTCHA v3

reCAPTCHA v3 is a service provided by Google that collects hardware and software information—such as device and application data—and sends that data to Google for analysis to determine whether the behavior is malicious or automated (i.e., performed by a robot).

We use reCAPTCHA v3 to prevent spam submitted through forms on our website. Information collected by reCAPTCHA v3 is not used for Google advertising.

Our website is subject to the Privacy Policy and Terms of Use protected by reCAPTCHA and Google.

Regarding safe management of personal information

Our company has acquired IS027001 (ISMS) certification for handling personal information. Our information security efforts are based on our Information Security Policy and we routinely employ the following information security activities:

Organizational Safety Measures

Our company has established handling regulations for each stage of information collection, use, storage, provision, deletion, disposal, etc. These regulations cover the handling method, responsible person, person in charge, and their duties.

Our company will regularly conduct voluntary inspections and internal audits regarding the handling of personal information.

Personnel Measures

Our company will regularly provide information security education and thoroughly implement safety management education.

Physical Measures

Our company will thoroughly clarify the areas in which personal information is handled.

Our company will implement restrictions on the handling of personal information by managing entrance and exit, restricting the bringing in of equipment, and limiting the number of people who can handle personal information.

Our company will take measures to prevent the theft or loss of equipment, electronic media, documents, etc. that handle personal information.

Our company will implement safety measures when transferring personal information within our premises and when transferring devices, electronic media, and paper media on which the data is stored.

Our company will implement measures to prevent personal information from being easily identified.

Technical Measures

Access control will be implemented to the personal information database.

Information systems that handle personal information will be protected from unauthorized access.

Disclosure of personal information

Upon request, our company will promptly disclose a customer's personal information, provided that we are able to verify your identity. However, we may decline to disclose all or part of the requested personal information if any of the following apply. In such cases, we will notify you of the decision without delay:

When there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party.
When there is a risk of significant impediment to the proper performance of our business.
When there is a violation of laws and regulations.
When the disclosure of the existence or non-existence of personal information would harm the public interest or other interests, encourage illegal activities, or in other cases defined under the Personal Information Protection Act and other related ordinances.

Contact for requests for disclosure, etc.

Please contact the personal information consultation desk listed below.

Documents, etc. related to requests for disclosure, etc. (method)

Please contact the Personal Information Consultation Desk and we will send you a "Personal Information Disclosure Request Form". Fill in the necessary information and return the form to us.

Identity Verification

We will verify the identity of the person requesting disclosure, etc. Please note that we may contact the person in question if necessary.

Correction, addition, or deletion of personal information

If you require the correction, addition or deletion (hereinafter referred to as "correction") of personal information due to the fact that the information held by our company is incorrect, you may request that our company correct your personal information.

If our company receives a request for correction from a customer and determines that it is necessary to comply with the request, we will correct the relevant personal information as soon as possible after confirming that the request was made by the customer themselves.

Contact information

For inquiries regarding our privacy policy and handling of personal information, requests for disclosure and correction of personal information held by our company, and other comments, please contact the following office.

Operator company

Komari Co., Ltd.

Address: 29-113 Tatsumi, Kita-ku, Okayama City, Okayama Prefecture, 700-0976

Personal information consultation desk

TEL: 086-250-0098

E-MAIL: info@komari.co.jp

Personal information management officer

Komari Co., Ltd. Naoya Hirayama